You can expect the superior level of quality service that we demand for our customers.

Our Claims Service is an unique, optional program with independent contractors that have been carefully selected based on: 1) their ability to deliver increased service and quality and 2) their willingness to provide priority service to Doerfer Insurance Services' customers.

Our Claims Representatives and the personnel of the facilities participating in these programs are trained specialists who are qualified to help you when you have a loss. You can count on these professionals for:

Accident Scene Towing
If your insured vehicle is disabled as a result of and auto accident, report your claim to 1-800-421-3535 and arrange for your auto to be towed directly to a repair facility. (A convenience if you have a cellular phone.)

Car Rental
This service is available is you have purchased loss of use coverage. The coverage is available in limited $15 per day, broad $25, or up to coverage limits purchased. Contact one of the 3,200 Enterprise Car Rental locations at 1-800-RENT-A-CAR.

Repair Service
Auto repair facilities have met a comprehensive pre-qualified screening process. Restores the vehicle to its pre-accident condition within repair industry standards of quality, safety, and appearance. Any hidden or missed damages caused by the accident will also be included in the repairs and settlement.

Glass Service
No Auto Glass Damage Is Too Big... Preferred glass repair and replacement service. Lifetime guarantee on glass repair and replacement Convenient in-shop or mobile service available. And...by choosing repair, we will waive your glass deductible.

Appraisal Program
Damage appraisal completed at your convenience. Receive our appraisal guarantee. Damage appraisal completed by qualified collision repair facilities.

Call-In Claims
No matter where you are living or traveling, call our professionally trained corps of claim services experts at 1-800-421-3535, 24 hours a day.

Drive-In Claims Service

On-The-Spot Claims
Drive-in claims stations for policyholder convenience. These facilities provide on-the-spot payments for most claims.

Fraud Hotline
What are we doing to combat Insurance Fraud? Our insurer has adopted a corporate fraud control plan. At the pulse of this plan is the Special Investigations Unit (SUI) designed to investigate suspicious claims and to train all Sales, Underwriting, and Claims personnel in the detection of insurance crime. There are currently over 100 full-time investigators and our insurer is an industry leader in detection and resistance of insurance crime. In 1997 alone, the SUI saved over $55.7 million in fraudulent or misrepresent insurance claims that were rejected or reduced.

TO REPORT SUSPECTED FRAUD, CALL: 800-474-7633

Get a Free Auto Insurance Quote now!